Customers' return & refund request will be rejected in the following circumstances:
1.Refund request will be rejected if the product arrived after 14 days of receipt of shipment.
2.Refund request will be rejected if the product without any defect or hardware issue arrived after 30 days of receipt of shipment.
3.Refund request will be rejected if the device has been damaged by customers, such as scratches on screen or if the device have been lost by customers.
Return
Return & Refund Policy
Thanks For Shopping With Booxshop. If You Are Not Entirely Satisfied With Your Purchase, We Are Here To Help.
If the product arrives and the shipping box is damaged, please do not accept the package,and do a return and report to Booxshop with photos as soon as possible. We will send you a new device once we receive your damaged item.
Customers could get a full refund if the product has hardware or quality problem when arrived. Please note that customers shall bear the transaction fees caused by currency exchange or refund when purchasing from Booxshop. Booxshop could only arrange the refund to customers when we have received the product.
Customers' Return & Refund Requests Will Be Rejected Or Only Get A Partial Refund In The Following Circumstances:
1.Refund request will be rejected if the product arrived after 14 days of receipt of shipment.
2.Refund request will be rejected if the product without any defect or hardware issue arrived after 30 days of receipt of shipment.
3.Refund request will be rejected if the device has been damaged by customers, such as scratches on screen or if the device have been lost by customers.
Within 30 days of receipt of shipment, customers will only get a partial refund to cancel an already confirmed order for personal reasons and the product is without quality issues. In this case, customers must be responsible for shipping fees and customs tariffs to return the products without any hardware issues. If not, your refund request will be rejected.
Below Chart Illustrates The Charges In Detail.
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Global Return Channel
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US Return Channel
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EU Return Channel
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Global Return Channel -- Warehouse Fulfillment Service In HongKong (Applicable for orders from our US, EU, and China warehouses) |
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| Items | Device Model | Amount | |
| Shipping fees(back and forth) | Delivery Shipping Fees | All Series | Corresponding to every shipping order for a tracking number |
| Return Shipping Fees | We do not provide return shipping label | ||
| Receipt Charge | Poke/Nova Series | $15 | |
| Note/Max Series | $20 | ||
| Imported tariffs | / | No tariffs | |
| Restocking fee(Only if returned devices are scratched) | All Series | 15% of the sale price | |
| Package fee(package has been lost or broken) | All Series | $10 | |
| US Return Channel -- Warehouse Fulfillment Service In USA -- Out Of Services During Corona Pandemic (Only applicable for orders from our US warehouse) |
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| Items | Device Model | Amount | |
| Shipping fees(back and forth) | Delivery Shipping Fees | All Series | Corresponding to every shipping order for a tracking number |
| Return Shipping Fees | We do not provide return shipping label | ||
| Imported tariffs | No tariffs | ||
| Restocking fee | 15% of the sale price | ||
| Package fee(package has been lost or broken) | $10 | ||
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EU Return Channel -- Warehouse Fulfillment Service In Germany (Only applicable for orders from our EU warehouse, except from the UK) |
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| Items | Device Model | Amount | |
| Shipping fees(back and forth) | Delivery Shipping Fees | All Series | Corresponding to every shipping order for a tracking number |
| Return Shipping Fees | We do not provide return shipping label | ||
| Imported tariffs | No tariffs in EU | ||
| Restocking fee | 15% of the sale price | ||
| Package fee(package has been lost or broken) | $10 | ||
FAQ
Why Was My Return Request Being Rejected?
May I Get A Full Refund?
Customers will get a full refund in the following circumstances:
1.Item defective or doesn't work (Only for hardware issues) : You will get a full refund after we receive and confirm your package.
2.Wrong item was sent: You will get a full refund after we receive and confirm your package. (Item return or replacement acceptable）
3.Cancel order(Item not shipped): If your package has been shipped and received by our courier agency, even it has no tracking number yet, we could not help cancel your order either.
Within 30 days of receipt of shipment, customers will only get a partial refund to cancel an already confirmed order for personal reasons and the product is without quality issues. In this case, customers must be responsible for shipping fee and customs to return the products without hardware issue. If not, refund request for that reason will be rejected.
Customers will get a partial refund in the following circumstances
1.Personal reason，Items complete and packaging unopen.
2.Personal reason,Items complete but unwrapped and used, will deduct a restocking fee.
3.Personal reason,Items incomplete and used, will deduct missing items' prices and a restocking fee.
For details please revisit our returns policy or get in touch with us here booxshop@boox.com.
How Soon Will I Get My Refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed within 7 working days.
*Due to the Corona pandemic, the overall return process may have some delays which would take around 4-8 weeks so that our warehouse could receive and confirm the packages.